Privacy Policy
Last updated: April 2026
1. Introduction
Hyper Robotics ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website and services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, company name, and business address when you submit an enquiry, book a demo, or register an account.
- Facility information: details about your facility size, type, and cleaning requirements as part of our quoting and booking process.
- Payment information: billing details processed securely through our payment provider, Stripe. We do not store credit card numbers on our servers.
- Usage data: information about how you interact with our website, including pages visited, time spent, and navigation patterns, collected via cookies and analytics tools.
- Communications: records of correspondence when you contact us via email or our website forms.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Process bookings, demos, and service agreements
- Process payments and manage your account
- Communicate with you about our products and services
- Improve our website, products, and customer experience
- Comply with legal and regulatory obligations
4. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. We use:
- Google Analytics (measurement ID: G-GYHNF7DCF7) to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymised data about page views, session duration, and traffic sources. This data helps us improve our website and services.
- Essential cookies required for basic website functionality, such as session management and security.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our website.
5. Third-Party Services
We use the following third-party services that may process your personal information:
- Stripe: for secure payment processing. Stripe's handling of your payment information is governed by their Privacy Policy.
- Google Analytics: for website analytics, as described above. See Google's Privacy Policy.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Your data may be stored on secure servers located in Australia or overseas (including the United States) through our hosting and service providers.
While we implement industry-standard security measures including encryption and access controls, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your information.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or out-of-date information
- Request deletion of your personal information where we are not required to retain it by law
- Opt out of marketing communications at any time
- Complain if you believe we have breached the Australian Privacy Principles
To exercise any of these rights, please contact us using the details below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).